Privacy Policy ezspin — Our Commitment to Your Data

This Privacy Policy outlines ezspin's commitment to protecting and managing personal information collected from all platform users ezspin.onl and the ezspin mobile app. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international security standards.

By using the ezspin platform — whether via the website or mobile app — you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

Ezspin reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to members via registered email or in-account notification. The latest update date will always be displayed at the top of this document.

Ezspin only collects information that is strictly necessary to provide a safe, smooth, and responsible service. The following are the categories of data we collect:

Registration & Identity Data

• Full name as stated in your official identification document.
• Valid identification card number or passport number.
• Date of birth to verify the minimum age requirement of 18 years.
• Active email address and Malaysian mobile number.
• Current residential address.

Financial & Transaction Data

• Bank account or eWallet details for deposit and withdrawal purposes.
• Transaction history for deposits and withdrawals on the platform.
• Wagering records and gaming activity for compliance and internal audit purposes.

Technical & Usage Data

• IP address, browser type, and device information.
• Login credentials and session activity logs.
• Usage patterns and game preferences for platform improvement purposes.
• Cookie data and related tracking technologies (see Section 6).

All data collected by ezspin is used responsibly and strictly limited to the following purposes:

• Account Management — to create, verify, and securely maintain your member account.
• Transaction processing — to ensure every deposit and withdrawal is processed accurately, securely, and promptly.
• Identity verification (KYC) — to comply with anti-money laundering legal requirements and verify age eligibility.
• Platform Security — to detect and prevent fraud, unauthorized access, and platform abuse.
• Customer support — to help resolve inquiries, complaints, and technical issues more efficiently.
• Service Communications — to send important notifications relating to your account, security, and policy changes.
• Platform Improvements — to analyze usage patterns in aggregate (not individually) to improve the user experience.
• Legal Compliance — to meet the reporting and audit obligations set by Malaysian authorities.

Ezspin does not use your data for fully automated decision-making that significantly affects you without human review. Any important decisions relating to your account or transactions involve review by our team.

Ezspin does not sell, does not rent, and does not disclose your personal data to any third party for marketing or commercial purposes. Your data is only shared in the following limited situations:

Trusted Service Providers

Ezspin works with verified service providers bound by strict confidentiality agreements, including:

• Certified payment gateways (DuitNow, FPX, eWallet providers) — to process your financial transactions.
• Cloud infrastructure providers compliant with ISO/IEC 27001 security standards.
• Platform analytics service providers (aggregated data only, not individual personal data).

Legal Requirements

Ezspin will disclose personal data to authorities where required by Malaysian law, including upon valid requests from:

• Bank Negara Malaysia or relevant financial regulatory authority.
• The Royal Malaysia Police or relevant law enforcement agencies.
• Malaysian courts via a valid court order.
• Financial Intelligence Unit for AML investigations.

Protecting members' personal data is a core responsibility of ezspin. We implement a range of technical and organisational measures to keep your data secure at all times:

Technical Measures

• 256-bit SSL Encryption for all data transmissions between your browser/app and ezspin servers.
• At-rest data encryption for all databases storing sensitive member information.
• Two-factor authentication (2FA) available and encouraged for all member accounts.
• Multi-layered firewall and an intrusion detection system (IDS) operating 24/7.
• Vulnerability Scanning and periodic penetration testing by independent security experts.

Organisational Measures

• Role-based access control — only staff who require access to specific data to perform their duties are granted it.
• Regular security and data privacy awareness training for all ezspin staff.
• Clear and tested security incident response procedures.
• Regular internal and external security audits.

In the event of a data breach that may affect you, ezspin will notify the relevant authorities and impacted members within the timeframe required by law.

Ezspin uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

You can manage cookie settings through your browser or within your ezspin account settings. Please note that disabling essential cookies will affect core platform functionality, including the ability to log in.

As an ezspin member and a Malaysian citizen or resident, you have the following rights regarding your personal data under PDPA 2010:

To exercise any of the above rights, contact the ezspin support team via in-app live chat or our official email. ezspin will process your request within 30 calendar days of receipt, except in cases that require additional time for reasonable cause.

The ezspin platform is exclusively for users aged 18 and above. ezspin does not intentionally collect, store, or process any personal information from individuals under the age of 18.

If we find that a minor's personal information has been collected without parental or guardian knowledge or consent, we will take immediate steps to delete that information and close the account.

If you discover that your child has registered on the ezspin platform, please contact our support team immediately so that appropriate action can be taken.

Ezspin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements.

When significant changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all registered members via email or in-app notification.
• Displaying a prominent notice on the platform's home page for a minimum of 14 days.

Continued use of the ezspin platform after changes take effect constitutes your acceptance of the latest version of the Privacy Policy. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ezspin handles your personal data, there are several ways to reach us:

• Live Chat: Available 24/7 directly in the ezspin mobile app or website — the fastest way to get a response.
• Support Email: [email protected] — for written inquiries requiring documentation or reference.
• Help Centre: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

The ezspin privacy and data security team will respond to all enquiries within 3 working days. For urgent account security issues, please use live chat for immediate assistance.